Privacy Policy

1. Introduction

Welcome to Candid Listening ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service platform and related services ("Services").

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, company name)
• Billing information (credit card details, billing address)
• Profile information
• Content and data you upload to our Services
• Communications with our support team

2.2 Information Automatically Collected

• Log data (IP address, browser type, pages visited)
• Device information
• Usage data and API metrics
• Stream transcript access patterns

3. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining our Services
• Processing your transactions
• Sending administrative information
• Improving our Services
• Responding to your requests and support needs
• Sending marketing communications (with your consent)
• Ensuring compliance with legal obligations
• Monitoring API usage and enforcing rate limits

4. Data Sharing and Disclosure

We may share your information with:

• Service providers and business partners
• Third-party analytics services
• Legal authorities when required by law
• During a business transaction (merger, acquisition, or sale)

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication measures
• Secure API token management

6. Data Retention

We retain your information for as long as necessary to provide our Services and comply with legal obligations. Specifically:

• Account data is retained while your account is active
• Stream transcripts are retained according to your subscription tier (up to 1 month for Explorer, 30 days for Pro)
• API usage logs are retained for 90 days
• Billing records are retained as required by law

You may request deletion of your data as described in Section 7.

7. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Export your data
• Withdraw consent
• View and manage API tokens
• Monitor your usage metrics

8. International Data Transfers

We may transfer your information to countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and data processing agreements.

9. Cookie Policy

We use cookies and similar technologies to:

• Maintain your session
• Remember your preferences
• Analyze usage patterns
• Improve our Services

You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of our Services.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through our Services or via email. Your continued use of our Services after such modifications constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Website: https://candidlistening.com